Hands on site. Engineers on the line.
Remote hands, smart hands and onsite support wherever your sites are, with every job guided and documented by a senior engineer.
Some work has to happen in person: a failed switch, a new rack, a cable run, a survey before an install. Firelane dispatches vetted technicians and keeps a senior engineer on the line, so complex work gets done right the first time.
Every job closes with photos, serial numbers and notes in your ticket. Scheduled, same-day and emergency options are available, along with after-hours change windows.
What we deliver
Remote Hands
Basic onsite tasks to your instructions.
Smart Hands
Skilled installs, swaps and troubleshooting guided by an engineer.
Onsite IT Support
Desk-side help, office moves and new-hire setups.
Rack & Stack
Equipment racked, cabled, labeled and powered to an elevation plan.
Equipment Installation & Replacement
Network, security and server equipment installed or swapped, including RMAs.
Cable Management & Cabling Coordination
Patch cleanup, labeling and licensed contractors for copper and fiber.
Site Surveys
Power, space, paths, circuits and Wi-Fi conditions documented.
Multi-site Deployment
Standardized rollouts with staging and remote turn-up.
After-hours & Emergency Dispatch
Scheduled change windows and emergency onsite response at any of your sites.
How a dispatch runs
Our technicians and a vetted contract network work to the same scope and closeout standard, so one process covers a single office or hundreds of sites.
Scope
Task, site details, access and success criteria confirmed.
Dispatch
Technician scheduled and an engineer assigned to guide the work.
Execute
Work completed with the engineer on the line.
Close out
Photos, serials and notes returned to your ticket.
FAQ
Frequently asked questions
What is the difference between remote hands and smart hands?
Remote hands are simple onsite tasks carried out under direction, such as a power cycle or a cable check. Smart hands are skilled technicians who install, replace and troubleshoot equipment, guided by a senior engineer.
Where can you send a technician?
Wherever your sites are. Our technicians and a vetted contract network dispatch to single offices, data centers and multi-site rollouts under one dispatch standard.
What do you need to dispatch someone?
A clear scope: the task, site address and contact, access requirements, materials and what success looks like. Every job closes with photos and notes in your ticket.
Related services
All servicesTalk to an engineer about remote hands & field services.
A 30-minute call about your environment and practical next steps, whether or not you hire us.