Managed IT and systems management that keep people working.
An AI-assisted service desk, endpoint and server management, patching, identity, backup and planning, run by a team that also manages your network and security.
Systems management covers the daily work of keeping users productive and systems healthy. Requests reach a service desk that resolves what it can and escalates the rest to engineers. Agents monitor every endpoint and server, patches follow a schedule, and backups are tested rather than assumed. An AI assistant answers routine requests around the clock and hands everything else to an engineer with the context already gathered.
Choose fully managed IT if you have no internal IT team, or co-managed IT if you have an IT team that needs depth, coverage and tooling.
What we deliver
Fully Managed IT
Complete IT operations: 24/7 service desk, monitoring, patching, user administration and quarterly reviews.
Co-Managed IT
After-hours and overflow support, shared tooling and senior escalation for your IT team.
Service Desk & Remote Support
Phone, email, portal and chat support with tracked response targets.
AI-Assisted Service Desk
A 24/7 assistant resolves password resets, access questions and how-tos, and routes everything else to an engineer with full context.
AIOps & Predictive Monitoring
Anomaly detection that flags failing disks, full volumes and expiring certificates before users notice.
Endpoint Management
Enrollment, configuration profiles, inventory and remote actions for Windows, macOS and mobile.
Patch Management
Operating system and third-party patching with test rings and exception tracking.
Server & Infrastructure Monitoring
Alerting and capacity tracking for servers, hypervisors, storage, services and certificates.
Systems Administration
Windows and Linux servers, directory services, DNS, DHCP and file services.
Productivity Suite Administration
Microsoft 365 and Google Workspace users, licenses, mail flow and sharing settings.
IT Asset Management
Inventory, warranty and lifecycle tracking tied to a replacement plan.
Backup & Recovery
Server, endpoint, cloud and SaaS backup with scheduled test restores.
Business Continuity Planning
Recovery objectives, runbooks and tabletop exercises.
FAQ
Frequently asked questions
What is the difference between fully managed and co-managed IT?
With fully managed IT, Firelane runs your service desk, endpoints, servers and backups. With co-managed IT, your internal team stays in charge and we cover after-hours support, overflow and specialist work.
Do you support Microsoft 365 and Google Workspace?
Yes. We administer both, including identity, MFA, licensing, security settings and the devices that connect to them.
How do you know backups will work?
We test restores on a schedule rather than relying on backup job status, and we report the results so you have evidence that data can be recovered.
Related services
All servicesTalk to an engineer about managed it & systems.
A 30-minute call about your environment and practical next steps, whether or not you hire us.